Who we are
Supa Karts 2016 Ltd
Our website address is: http://www.supakarts.co.nz.
General Business Privacy
We may collect personal information from you, including information about your:
- contact information
- computer or network
- billing or purchase information
We collect your personal information in order to:
- help keep you safe on our track, and for booking and marketing purposes
Providing some information is optional. We collect basic information when you register to race. If you do not register you may not be allowed to race. This information is used to send you your race results, and is also used in any emergency situations. We may in the future use this information to contact you for marketing purposes. There is a tick box to select if you do not wish to be contacted for marketing purposes.
Note: We do not store full credit card details. See Below for Information on Third Party providers who capture data for online bookings and gift cards.
You have the right to ask for a copy of any personal information we hold about you, and to ask for it to be corrected if you think it is wrong. If you’d like to ask for a copy of your information, or to have it corrected, please contact us at firstname.lastname@example.org.
Agreement to terms
Welcome to supakarts.co.nz (the 'site'), a website.
Supa Karts disclaims and excludes all liability for any claim, loss, demand or damages of any kind whatsoever (including for negligence) arising out of or in connection with the use of either this website or the information, content or materials included on this site or on any website we link to.
Continuity of service
Supa Karts makes no warranty or representation, express or implied, as to continuity of service. It reserves the right to suspend, terminate or otherwise alter access to some or all of the site's services at any time and without notice.
Your licence to us for contributions
We do not claim to own your copyright material. You do, however, grant Supa Karts a non-exclusive, royalty-free and irrevocable licence to:
- publish such material in any media and in any format, including:
- on this or any other website
- in hard copy publications
- in email notifications or alerts
- in web feeds, and
If your contributions to the site include material in which copyright or other intellectual property is owned by a third party, you warrant that you have the right to use that material and to grant the licence referred to in, and on the terms of, the clause above.
Contact us for more information.
Collection, storage and use of personal information
No need to disclose personal information
You can use the site — including completing user research tasks — without disclosing any personal information.
Your disclosure of personal information
You may choose to disclose personal information to us when you give feedback or in submission forms. This information can be viewed by site administrators, Supa Kart employees, sometimes third-party contractors who administer or work on the site, or who work on special projects with us.
Don't send us sensitive personal information or include any sensitive personal information in submission forms.
Holding of information
If you provide personal information, it is held by Supa Karts. It may be shared with third-party contractors to the extent necessary for them to administer or work on the site, or to work on special projects with us. Email addresses are not made available to the public. Unless required by law, we won't publicise the names or email addresses of individuals who provide feedback to us or who provide us with submission forms without their consent.
Use of personal information
We'll only use personal information provided to us for the purpose of:
- administering, evaluating and improving the site
- improving our services, and
- communicating with you, including responding to your feedback and information provided in submission forms.
Feedback is important and is used to evaluate and improve the site. If you provide feedback by email, that feedback is sent to appropriate staff. We may pass on relevant comments to other people within Supa Karts who administer or contribute content to the site. This could include your email address and other identifying information that you've provided.
If you provide us with a submission form, that submission form will be sent to appropriate staff. We may pass on relevant content from that submission form to other people within Supa Karts, or third parties who administer or are participating in the particular project or consultation that the submission form relates to. This could include your email address and other identifying information.
Third Party Software for Online Bookings and Gift Cards
We do not authorise third parties to use or disclose your personal information except for the purpose of providing the service we request from them. All third parties, which we disclose your personal information to, are subject to obligations under the New Zealand Privacy Act 2020 to protect your information from unauthorised use or disclosure.
Statistical information and cookies
Statistical information collected
We may collect statistical information about your visit to help us improve the site. This information is aggregated and doesn't identify you personally. It includes:
- your IP address
- the search terms you used
- the pages you visited on our site and the links you clicked on
- the date and time you visited the site
- the referring site (if any) from which you clicked through to this site
- your operating system, for example Windows XP, Mac OS X
- the type of web browser you use, such as Internet Explorer, Chrome or Mozilla Firefox
- other things like your screen resolution and the language setting of your browser.
Use of statistical information
The statistical information referred to above can be viewed by site administrators and certain other Supa Karts staff.
This site generates persistent session cookies (that is, they have an expiry date and are removed on that date) for the purpose of monitoring site usage. The cookies don't collect personal information. You can disable them or clear them out of your web browser without affecting your ability to use the site.
Correcting your personal information
Under the Privacy Act 1993, you have the right to access and ask us to correct any of your personal information provided to DIA in connection with your use of this site.
Contact us if:
- you would like to see or change your personal information Supa Karts has stored, or
- you have any concerns regarding your privacy.
Supa Karts may require proof of your identity before being able to provide you with any personal information.
If you have a privacy complaint
If you're not satisfied with our response to any privacy-related concern you may have, you can contact the Privacy Commissioner.
General Terms and Conditions
Waiver and Race Requirements
Race Times / Arrival Time
Due to the dynamic of Go-Kart racing your race/session(s) can be delayed due to many varied reasons. Every effort will be made to ensure your race/session(s) start on time.
Customers are booked in at an arrival time, not the actual time the race heat starts. When you arrive we process waviers, and payment before a safety briefing. After the safety briefing you will head to the track for your race. We aim to process drivers from arrival to heat start between 15 and 30 minutes depending on race types.
Reservations cannot be delayed for late arrivals if there is an adverse impact on the running of the day.
Failure to arrive for your reservation will result in cancellation and you will not be entitled to a refund or postponement.
Conditions of Sale , Online Bookings and Gift Cards
By using our website or purchasing products in store, you are agreeing to be bound by these conditions of sale (“Conditions of Sale”), which includes our Disclaimer and our Venue Conditions of Entry.
Therefore, please read these Conditions of Sale carefully before selecting your purchases. By selecting the “I AGREE” checkbox, you acknowledge that you have read these Conditions of Sale, including our Disclaimer and our Venue Conditions of Entry, and that you understand them and agree to be bound by them. If you are making a purchase on behalf of another person, you agree that you are making the purchase and agreeing to these terms on that person’s behalf and, accordingly that person is bound by these terms.
Any decision regarding an exception to these Conditions of Sale may be made solely at our discretion.
We do highly recommend making a booking. Failure to arrive for your reservation will result in cancellation and you will not be entitled to a refund or postponement.
You may purchase any of our products described on our website for the price specified on our website (and in the manner that we allow, such as by credit card).
If you wish to purchase any of our products by telephone, post or by visiting our venue then any such purchase will be governed by these Conditions of Sale, including our Disclaimer and our Venue Conditions of Entry, (but excluding any of our Conditions of Sale that are specific to purchases made using our website only).
All products purchased must be fully paid prior to admission.
The prices of our products shall be the prices displayed on our website on the date of your purchase (inclusive of goods and services tax).
All prices displayed on our website are quoted in New Zealand dollars and must be paid in full, except where discounts are offered as detailed on our website.
Gift cards/vouchers can be purchased online. Any such purchase will be governed by these Conditions of Sale, including our Disclaimer and our Venue Conditions of Entry.
Gift cards/vouchers can only be redeemed by presenting them at our venue’s front desk. The gift card/voucher is redeemable against any of our available products, except to purchase Race Meets / Event tickets.
The value on the gift card/voucher is non-refundable and cannot be redeemable for cash. No change will be given on purchases, but balances can be redeemed on other products and may be able to be transferred for later use.
We are not responsible for lost, stolen or damaged gift cards/vouchers.
Gift cards/vouchers expire 12 months after date of purchase, unless otherwise stated. To check your balance, the card needs to be scanned at our venue’s front desk.
Additional or other terms and conditions may apply to gift cards/vouchers purchased through third party providers (e.g. Grab One). Please refer to their terms and conditions.
Cancellation by us
We reserve the absolute right to cancel or vary any service for any reason including as a result of weather conditions, insufficient reservations, availability of product, track availability or any unforeseen event or circumstance. The selling agent and/or us accept no responsibility for any loss or additional expenses arising from changes, delays or cancellations of our services and activities.
If a cancellation of this nature occurs after payment has been taken for the purchase, we will as soon as practicable issue a refund to you.
Refunds are made in accordance with applicable consumer legislation or in the absence of such legislation at our sole discretion.
Failure to arrive for your online booking reservation will result in cancellation and you will not be entitled to a refund or postponement.
Events, IGP'S and Endurance Races
The following terms apply to pre-paid Event bookings:
Once payment has been requested your booking is considered confirmed. Any deposit collected or expected to be paid is nonrefundable. You are able to change the booking date if your circumstances change up to 2 weeks before the booking date.
Within 2 weeks of the race booking you are unable to change booking dates, and the outstanding balance is due. This is the last chance to change the numbers of drivers racing.
If for some reason a driver is unable to attend on the day, we will give you a Free 10 minute ride ticket that can be used by a suitable driver in the future. Please be aware this means we will not be able to provide a refund.